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Clicking sound in both earcups | Bose Aviation Headset X
Determine if any recent changes have been made to the headset or aircraft.
If any changes or modifications have been made to either the headset or the aircraft, look into whether or not those changes could have unexpectedly caused this issue.
Check if the noise is affected by the volume control on the aircraft panel volume control.
Without adjusting your headset volume, turn up or down the volume control on the aircraft panel. If the noise level changes as well, the noise is related to the signal being received from the panel.
Connect the headset to a different panel jack or, if possible, to another aircraft.
Non-TSO equipment, worn jacks/loose connections, or incorrectly wired jacks (i.e. reversed stereo or mic / ground wires) in the aircraft can cause issues. If available, try connecting the headset to another jack in the aircraft or to jacks in a separate aircraft. If the headset works fine when connected elsewhere, the panel jack or wiring to the jack is the issue.
Determine if the issue occurs when your headset is powered off.
Your headset works in passive mode (powered off with no noise cancellation). If the issue still occurs while the headset is powered off, the issue is related to signal coming being received by the headset from the aircraft panel (i.e. the connections, wiring, or interference).
Determine if the tone of the noise changes when the avionics panel is touched.
If the tone changes when the avionics panel or any other area of the plane is touched, there may be a grounding issue with the aircraft or the intercom connections and associated wiring.
Determine if the issue occurs when the mic is in use.
If the issue only occurs when speaking through the microphone, the Down Cable may be defective. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Determine if the issue occurs at the same tempo of the LED on the Down Cable.
If the issue only occurs when the LED on the Down Cable is blinking, the Down Cable may be defective. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Contact an NRT technician for troubleshooting assistance.
The nature of this issue with the Aviation Headset X requires the assistance of an NRT repair technician. Contact the NRTG Repair Shop at extension 54455, Monday through Friday, 8:30AM to 5PM ET
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