Intermittent audio from product | Bose Bluetooth headset Series 2
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BoseĀ® BluetoothĀ® headset Series 2Sold from 2011 - 2015

Intermittent audio from product | Bose Bluetooth headset Series 2

Be sure your product is within 33 feet (10 meters) of the Bluetooth device.

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

If you're experiencing intermittent audio during phone calls, check your cellular reception.

This issue may be caused by a weak connection to the cellular network. Enabling Wi-Fi calling in your phone's settings while connected to your home network can help, or you can try the call again once the reception improves.

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Try connecting a different Bluetooth device.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

Try disconnecting other nearby wireless devices that might interfere with BluetoothĀ® signal.

Some wireless devices can cause interference with a Bluetooth signal. 
Common examples include:-
  • 2.4 GHz router
  • cordless phone
  • wireless speaker adapters
  • home security motion sensors
  • fluorescent lights
  • microwaves
  • wireless mice and keyboards
If there are such devices, disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

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