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No audio from product | Companion® 2 Series III multimedia speaker system
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Be sure nothing is connected to the headphone jack.
The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
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