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Bose app does not detect product | Bose QuietComfort Ultra Earbuds
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Be sure you are using the Bose app.
There are several Bose apps designed for different products. Your product works with the Bose app
. For more info, see Downloading the Bose app.
. For more info, see Downloading the Bose app.Check if Microsoft Teams is running on a nearby PC to which you’ve previously paired your headphones or earbuds.
If so, the PC could take control of the Bluetooth LE (Low Energy) signal your product uses to enable discovery by the Bose app. To resolve the issue, quit Microsoft Teams on the PC and remove any "LE-Bose" listings in the Bluetooth menu of your PC. The non-LE pairing can remain as this will allow for quick reconnection of your headphones or earbuds to your PC.
Close and re-open the Bose app.
On an iOS device:
- Swipe up from the bottom center of the screen to view active apps.
- Swipe left or right to find the Bose app.
- Swipe up on the app to close it.
- Locate the Bose app then press and hold on the app icon.
- Select App Info (or the circled "i" icon) from the pop-up that appears.
- On the App Info screen, select Force Stop.
After the Bose app has been closed, tap on the app icon to re-open it.
If using iOS 13 or newer, be sure Bluetooth® permissions are enabled for the Bose app.
When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:
- Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
- Go to Settings, then scroll down and select the Bose app. Under Allow Bose To Access, enable Bluetooth
In your mobile device settings, be sure location and network permissions are turned on for the app.
Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.
- For iOS devices:
- Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app.
- Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app.
- For Android devices, touch and hold the app icon, then tap App Info from the pop-up that appears. On the App Info screen, tap Permissions and be sure Your location is enabled.
In the Bose app, remove your product and then re-add it.
For more info, see Removing a product from your Bose account and Adding a product to your Bose account.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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