Recall of Certain S1 Pro System Battery Packs | S1 Pro Portable Bluetooth® speaker system

Bose is voluntarily recalling certain lithium-ion battery packs that may overheat and create a potential fire hazard. The Bose S1 Pro System Battery Packs and Bose S1 Pro+ System Battery Packs were originally provided as part of S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems and were also sold as stand-alone accessories or replacement parts.

Because the recall applies only to specific serial number ranges, the only way to determine if your battery pack is affected is to check its serial number against the recall list.

Visit the Bose Battery Pack Recall page to:

• Check your battery pack's serial number against the recall list
• Get step-by-step instructions for safely removing your battery pack
• Order a free replacement battery pack, if applicable

Go to the S1 Pro Battery Recall Landing Page

If your battery pack is confirmed to be included in the recall, stop using it immediately and follow the removal and disposal instructions provided on the landing page.

What is the safety hazard? Is there a risk if I continue using my battery pack?

Yes. Impacted lithium-ion battery packs can overheat and ignite, posing a risk of injury from fire or overheating. For this reason, immediately stop using any impacted battery pack and remove it from your Bose S1 Pro and S1 Pro+ Portable Bluetooth Speaker System. Please visit www.bose.ca/en/support/s1-battery-recall and follow all safety instructions.

How can I tell if my battery pack is affected by the recall?

To determine whether your S1 Pro or S1 Pro+ System Battery Pack is affected, locate the serial number on the battery pack. If the first six digits of the battery pack serial number begin with one of the following, your battery pack is impacted, and included in this recall:

What solution is Bose offering?

If your battery pack is impacted by this recall, you can request a free replacement battery pack from Bose. To check if your battery pack is impacted, to review safety instructions, and to request a replacement, visit www.bose.ca/en/support/s1-battery-recall.

Has anyone been injured by this issue?

No injuries have been reported to Bose.

Can I continue using my S1 speaker until I receive the new battery pack?

Once the battery pack has been removed, you may continue to safely use your Bose S1 Pro and S1 Pro+ Portable Bluetooth Speaker System while connected to AC mains power without the battery pack installed.

How do I replace the battery pack?

The battery pack in your system is user replaceable. To remove the battery pack, you'll need a Phillips-head screwdriver to remove two screws securing the battery cover and, once open, you can then lift the battery pack from its compartment. To install a replacement battery pack, follow the same steps to access the compartment, insert the replacement battery pack, and re-secure the battery cover with the two screws. For more information and visuals of this process, please visit www.bose.ca/en/support/s1-battery-recall.

Are other Bose products affected by this recall?

No, only certain battery packs used with Bose S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems are impacted.

I own multiple impacted battery packs. Can I get a replacement battery pack for each one?

If you have more than one impacted battery pack, you can request a replacement for each using the battery pack serial numbers. To determine if a battery pack is impacted, follow the steps provided at www.bose.ca/en/support/s1-battery-recall.

My product is no longer under warranty. Can I still get a replacement battery pack?

Yes, regardless of warranty status, anyone with an impacted S1 Pro or S1 Pro+ System Battery Pack can request a replacement battery pack. For more information, visit https://support.bose.ca/en-CA/s1-battery-recall.

What if I purchased my product from a reseller, marketplace, used / secondhand, or received this as a gift?

Anyone with a S1 Pro or S1 Pro+ System Battery Pack that is included in this recall is eligible for a replacement. Follow the recall instructions and request a replacement battery pack using the battery pack serial number. For more info, visit www.bose.ca/en/support/s1-battery-recall.

Do I need a receipt or proof of purchase to request a replacement?

No. A receipt or proof of purchase is not required to participate in this recall. You will need your affected battery pack's serial number to request a replacement.

What should I do if the serial number is missing, unreadable, or damaged?

If you're unable to find the information to identify your battery pack, contact Bose customer service. For contact information in your region, visit worldwide.Bose.com/contact.

How long will it take to receive the replacement battery pack?

Bose will ship your replacement battery pack as soon as possible after your request is processed. Shipping timelines may vary subject to demand, inventory availability, and shipping logistics. You will receive an email confirmation when your replacement battery pack ships.

How do I dispose of my recalled battery pack?

Disposal requirements for recalled lithium-ion batteries vary by location. Do not throw impacted battery packs in the trash, general recycling, or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery pack for disposal. Before taking your battery pack to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance on safely disposing of recalled lithium-ion batteries, including identifying any free disposal services available in your area.

Can I send my affected battery pack back to Bose?

No, customers should dispose of impacted battery packs in accordance with their local requirements for recalled lithium-ion batteries.

I'm located outside of a region where replacements are currently being processed. Can I still get a replacement battery pack?

We are currently communicating with the authorities in your jurisdiction regarding the recall and will be able to begin processing replacement battery pack requests once we have their approval. Please check you local Bose Support website at a later date to initiate a request for your replacement battery pack. In the meantime, it is safe to continue using your S1 speaker while connected to AC mains power without the battery pack installed.