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Software or firmware update will not install | Bose Sleepbuds™ II
If an update is not successful:
Click here for suggestions:
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
While using the app, try keeping your product within 6 feet (1.8 m) of the device running the Bose app.
While making changes to your product using the Bose app, keep your product close by the device you are trying to connect.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try keeping the app in the foreground on your device until the update is installed.
If the update fails, keep the mobile device from entering sleep mode while updating. Additionally, keep the Bose app open and visible until the update completes.
Try using a different device to install the update.
If you have another device, try installing the Bose app, connecting your product, and updating from that device.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
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