Was this article helpful?
Select Language
Microphone does not pick up sound | SoundWear™ Companion® speaker
Keep your product within 33 feet (10 meters) of your personal device.
Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.
Be sure the phone is not muted.
Check the phone to see if the mute functionality has been enabled. Check for a visual representation of the muting aspect for the phone. For more information refer to the manufacturer of the device.
Check for and install any available product updates
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
.png)
